Shipping and Delivery Policy

Order Origin and Fulfillment

We operate on a dropshipping model, partnering with reliable international and domestic suppliers (located in Europe, Asia, and North America). This allows us to offer you innovative products at great prices, shipped directly to your door from our supplier network

1.2. Estimated Delivery Times

We strive to get your orders to you as quickly as possible.

  • Processing Time: Once your payment is confirmed, it takes 2 to 5 business days for our suppliers to process, pack, and ship your order.

  • Estimated Delivery Window: After dispatch, orders across Europe typically arrive within 2 to 4 weeks.

  • Delays: Please be aware that occasionally, factors outside of our control (such as postal strikes, custom delays, extreme weather, or holidays) can slightly extend these delivery times.

1.3. Order Tracking

Once your order has been dispatched, we will send you a Tracking Code via email to the address provided during checkout.

  • Updates: You will receive this code within 7 business days after payment confirmation.

  • How to Track: You can track your shipment's journey directly on our website’s tracking page or through the carrier's international tracking site. Note: Tracking updates may take a few days to appear in the system after you receive the code.

1.4. Customs Duties, Taxes, and Fees

  • Our Delivery Guarantee: For all shipments within the European Union, all applicable VAT, customs duties, and import fees are included in your purchase price. Our suppliers use tax-prepaid shipping methods (DDP - Delivered Duty Paid) whenever possible. You will not be charged any additional customs or tax fees upon delivery. For customers outside the EU, the delivery guarantee may be DDU (Delivered Duty Unpaid); please contact us if you are unsure.

  • Non-compliance Guarantee: In the highly unlikely event that a local customs office mistakenly charges you fees for an EU delivery, please contact our support at [Support Email]. Send us a photo of the receipt and payment, and we will pay the fee or refund you the full amount. Your final cost will never exceed the price on your order.

1.5. Incorrect Address or Missed Deliveries

  • Accurate Data: [Store Name] ships to the address you provide. Please double-check all information before placing your order. We are not responsible for deliveries made to an incorrect or incomplete address provided by the customer.

  • Delivery Attempts: Shipping partners will usually make one to two delivery attempts. If nobody is home, the package might be left at a local pickup point or your nearest post office for a limited time. If it is not collected and the package is returned to the international supplier, we cannot guarantee a free reshipment. A new shipping fee may be required to send it again.